Top 20 Collections Expert Interview Questions and Answers 2023 | ProyectoPrá (2023)

It's usually exciting when you get an email or call highlighting that you've been called in for an interview. For some people, this moment presents mixed emotions. You may be happy but anxious as you may not know the questions that may be asked.

Seeing that you have researched the interview questions asked during an interview with a billing specialist shows that you want to impress employers. The good news is that this article will address these questions and provide sample answers that you can use.

Top 20 Collections Expert Interview Questions and Answers 2023 | ProyectoPrá (1)

Before highlighting the issues, let's first define who a billing specialist is. A billing specialist is a professional who handles billing processes. In most cases, the professional usually works in a medical center or insurance company.

The professional is obliged to manage accounts and generate invoices. Now that you have a brief understanding of who the professional is, let's get straight to the questions.

1. Why are you interested in this position?

By the time you settle into the interview room, this will probably be the interviewer's first question. The interviewer may ask this question to gauge whether you are passionate about your job.

Why should we hire you? 5 best answers...

Why should we hire you? 5 best answers

Be sure to show the interviewer that you're excited about your role and not because of the fancy title.

sample answers

Since I was little I liked to do my math homework; Being a billing specialist is my vocation. I understand that money is important and being detailed will help ensure that all bills are paid.

I also have a degree in finance and I see this position as a step in the right direction.

2. What are the functions of a billing specialist?

When answering this question, it is critical that you remember the responsibilities listed in the job descriptions. This will act as a guide for how you will answer the question.

The hiring manager may ask this question to see if you understand what is required of you when you get the job.

(Video) Top 20 Collection Specialist Interview Questions and Answers for 2023

example answer

I understand that my position will require me to receive, track, and classify incoming payments. I will also send invoices to clients and at the same time check if clients have outstanding debts. Whenever they present me with a debit account, I validate it to guarantee its credibility.

I will also provide regular and accurate billing data reports. If customers have any questions, I will approach them and solve them.

3. What qualities does a collection specialist need to be successful?

When answering this question, be sure to consider a few attributes that match the position you're applying for.

example answer

Having a finance degree can help, but to be successful in this role, you may need more. That's why I believe being a detail-oriented person can help promote your career success.

Mistakes happen; however, if you are not interested, you may end up submitting an invoice with few errors and it may end up being costly for the business. That's why it's important to keep a close eye on it when you want to be a billing specialist.

4. What are the main challenges you faced during your last position? How did you solve them?

The employer understands that there are often challenges whenever the interviewer asks this question to assess your problem-solving skills. Be honest when answering the question.

example answer

While working at company X, the main challenge I faced was accessibility to payments. There were fewer options for customers to use. That way, you would find that some payments would be late.

I realized this and advised the company to make use of different platforms such as online payment methods. They accepted my suggestion and from there it was easy for customers to make payments. This also helped reduce delinquencies.

5. Describe your daily routine as a billing specialist?

When answering this question, you should avoid non-work related activities such as exercising in the morning. All the interviewer wants to see is how well you prioritize your day.

example answer

When I get to the office, I start by checking my emails to see if any clients have contacted me. Later I try to check if any customer has not made the payment.

If so, I'm calling them to remind them to make their payments. After completing this task, I check the receipts I have, as this will help me provide accurate data reports.

Once I finish this task, I generate the invoice and send it to my boss.

6. Briefly describe your experience.

The interviewer may ask this question to assess whether you are qualified for the position. Take this opportunity to sell yourself.

example answer

I have four years of experience in the field of accounting and finance. With my previous employer, I worked as an accountant, where I helped interpret financial records.

(Video) Top 20 Billing Specialist Interview Questions and Answers for 2023

Later I transferred to company Y, where I had the opportunity to work as a collections specialist. Company Y was a small company and the boss chose me to be the head of the finance department. I had the opportunity to use my leadership skills.

7. What kind of strategy and mindset is needed for this role?

This is a behavior problem. The interviewer might ask you this to see what tactics you use to help you succeed in your role. This question also helps the interviewer gauge the type of thinking you have.

example answer

One strategy that I understand is necessary in this role is having the ability to perform a financial assessment. I understand that doing this will help me identify areas that are challenging.

There is no way to make customers happy without showing that you care about them. That's why I make sure to use that mindset and make use of my customer service skills so they feel heard.

8. What is the biggest challenge you anticipate in this position?

The interviewer might ask you this to see what kind of employee you are. The challenge you highlight will showcase your work ethic and core values. You should highlight how you will handle the challenge when giving your answer.

example answer

One challenge I anticipate in this role is customers not paying on time. It's a common challenge that I think most billing specialists face. I won't be afraid to contact them when they fall behind on their payments.

When I talk to them, I'll ask why they were late and their next payment plan. If the case requires further assistance, I will not hesitate to turn it over to the debt collection department.

9. How do you stay motivated at work?

Avoid claiming that money motivates you or that your position motivates you to work. I may not get you the job. A great place to start answering this question is by assessing your strengths.

example answer

A billing specialist plays an important role in the company and has a great impact on the people who choose a company. This simple fact motivates me to work. I want to do my part because I understand that I matter and that my actions always impact others.

10. Describe a time when you failed in this role and the lesson you learned.

When answering the question, be sure to explain the situation that happened briefly and precisely. What the interviewer wants to see when you answer this question is whether you are a responsible person.

example answer

While I was working at company X, a customer paid $600, but I wrote $60 on the invoice. I forgot to check the bill and when I handed it in they called the customer and asked him to pay the balance.

The customer was angry that they were asking him to pay, but he had settled his debt. They advised me to check it out and I realized that the fault was on my part. I apologized to my boss and my client.

From now on, I have decided that I am going to review the bill and have chosen to pay attention to every detail.

11. Why do you think you are the most suitable for this position?

When the interviewer asks this question, you better take responsibility for helping him see your uniqueness.

example answer

(Video) Top 20 Data Entry Interview Questions and Answers for 2023

I managed to work in the same position at a different organization for two years. While working with them, I was appointed head of the finance department. It helped me develop my leadership skills.

In addition, it helped me improve my itemizing skills, a very important skill for a billing specialist. I look forward to putting these skills to use once I start working with you.

12. Share with us your greatest achievement?

When answering the question, it's best to choose an achievement relevant to the job you're applying for.

example answer

I think my greatest achievement was when I helped Company X create better payment methods that helped make the billing process easier. In fact, few customers would fall behind on their payments because we had multiple methods that they could benefit from.

This quality helped our company to be awarded as one of the best companies to work for. I am grateful to have been part of the team that helped fuel the company's success.

13. What is your weakness?

When answering this question, it's best to pick a weakness that won't stop you from getting the job. Make sure you pick a real weakness.

Also, when answering the question, be sure to highlight the measures you are using to help you deal with your weakness.

example answer

I can say that my weakness is the organization, I struggle with that. While it doesn't affect my work efficiency, you will find my desk littered with invoices or documents from various clients.

I intentionally decided to start being nice. So during the day, I usually set aside some time to organize my desk.

14. Where do you see yourself in five years?

The interviewer may request this to assess whether your goals align with what the employer can provide. When answering the question, be sure to highlight that you still see yourself working for the company.

No employer wants to hire an employee who only wants to work with them for a short period of time.

example answer

In five years, I would have liked to have mastered the finance and accounting industry and been a professional that other people could turn to for help. In my career I have had great mentors and I would like to help nature in the growth of other people.

I would also like to improve my accounting skills as I am confident that they will help me in this role. I also noticed that you offer your employees a communication course. I hope that in five years I will have taken this course.

15. What are your strengths?

When answering this question, take the time to evaluate your job description and choose a strength that aligns with your position. Your strengths could include your interpersonal skills, your experience, training, or your talents.

example answer

One of my greatest qualities is that I like to detail. I can easily achieve precision when presented with tasks. This strength helped me improve my productivity and efficiency. I also have excellent communication skills.

(Video) Top 20 Laboratory Technician Interview Questions and Answers for 2023

An advantage for me as my role requires me to interact with customers and also my bosses will never be left in the dark as I will always communicate.

16. What would you do if you were asked to send the invoice, but there was a customer who did not make their payments?

Given this question, the interviewer may be evaluating whether you have the ability to deal with customers. The answer you give should make it clear to the interviewer how you would be paid.

example answer

While working at company X, I had the opportunity to serve a customer who ignored the payment reminder request we sent. He passed the bill due date, so I decided to call him because he needed to understand why he didn't pay the debt. Unfortunately, calling the client doesn't work all the time.

So when I tried to contact him for a few days and he didn't respond, I opted to take the case to the debt collection department.

17. Highlight the steps you need to take when trying to resolve a billing discrepancy with a customer

When the interviewer asks this question, they may be testing whether you have excellent customer skills. In this case, it will be helpful if you use a real life example. When answering the question, also be sure to highlight that you want to document the entire situation.

example answer

I understand that it can be quite difficult trying to collect the discrepancy. But I think in doing so, it's critical to make sure that you're honest and transparent in resolving it.

I noticed that each time I did this it helped the customer understand what they owed us and also helped eliminate the chances of making mistakes.

18. Have you ever dealt with a hostile customer? Tell me, how did you handle it?

This question helps the interviewer identify how well you can handle a customer who shares your own frustration. It also helps them see their problem-solving abilities. When answering this question, it will be better if you make use of real life examples.

example answer

While working for Company X, I interacted with a customer who was a bit hostile while trying to get paid. He yelled at me angrily, pointing out that he still needs time. I didn't want to interrupt him because I knew we weren't going to have a constructive conversation on that particular point.

I let her calm down first; so i told him i understood he was frustrated and we could find a solution that would help both of us. We created a payment solution to be used in the future.

19. How would you rate your MS Excel skills?

Keep in mind that it could be any other software they use in the company. There are situations in which the interviewer may ask you to demonstrate your skill.

example answer

I have a good knowledge of MS Excel; I took an advanced skills course from Microsoft which helped me improve my skills. I can easily use the mathematical and statistical features that the software offers.

20. How do you make sure you don't make mistakes when sending your invoice?

It is normal to make mistakes. But when the interviewer asks this question, what he is trying to assess is what strategies he uses to ensure that he eliminates the errors.

example answer

To make sure I don't make any mistakes before submitting the invoice, I check frequently to make sure the information is correct. I also avoid any distractions as this will help me fully focus on the task at hand.

(Video) Top 20 Operations Manager Interview Questions and Answers for 2023


In most cases, billing specialists are usually required to undergo training after passing the interview. So don't worry about having complicated accounting questions. Hope the questions help, good luck!

Related Posts:

  1. Top 20 Volunteer Interview Questions and Answers in 2023
  2. Top 20 Interview Questions and Answers for Electrician Trainees 2023
  3. Top 20 Interview Questions and Answers 2023
  4. Top 20 Cashier Interview Questions and Answers in 2023


1. Top 20 Database Administrator Interview Questions and Answers for 2023
2. Top 20 ERP Consultant Interview Questions and Answers for 2023
3. Top 20 Medical Receptionist Interview Questions and Answers for 2023
4. Top 20 Research Assistant Interview Questions and Answers for 2023
5. Top 20 Procurement and Purchasing Manager Interview Questions and Answers for 2023
6. Top 20 Event Coordinator Interview Questions and Answers for 2023
Top Articles
Latest Posts
Article information

Author: Nicola Considine CPA

Last Updated: 03/08/2023

Views: 6347

Rating: 4.9 / 5 (49 voted)

Reviews: 80% of readers found this page helpful

Author information

Name: Nicola Considine CPA

Birthday: 1993-02-26

Address: 3809 Clinton Inlet, East Aleisha, UT 46318-2392

Phone: +2681424145499

Job: Government Technician

Hobby: Calligraphy, Lego building, Worldbuilding, Shooting, Bird watching, Shopping, Cooking

Introduction: My name is Nicola Considine CPA, I am a determined, witty, powerful, brainy, open, smiling, proud person who loves writing and wants to share my knowledge and understanding with you.